Customer onboarding
Coordinate setup questions, required next steps, and handoffs between the customer and your onboarding team.
WhatsApp Groups Provider
Manage WhatsApp Group Conversations from a Unified Inbox
Bring customer WhatsApp Group conversations into Cuoral. Give your team one shared view of replies, response expectations, and escalations.
Examples on this page focus on teams serving customers in Nigeria.
See how group conversations fit into your customer workflow.
Cuoral shared inbox
WhatsApp Group conversations
Acme · Implementation group
Can someone help us finish the account setup?
Northstar · Customer community
Thanks, that solved it for our team.
Luma · Support group
We still need an update on this issue.
Response-time visibility
Escalations
Common customer team workflows
Use customer groups across the customer journey
From onboarding to ongoing support, keep group conversations visible to the people responsible for the customer relationship. Distributed teams can coordinate follow-up across locations and markets.
Support that stays visible
Bring group-based support conversations into a team view, so a message does not depend on one person being online to be noticed.
Customer and project accounts
Keep project updates and account follow-ups organized with response-time tracking and a clear escalation path for missed messages.
Made for conversations that matter
Keep the whole team in the loop, without the group chaos
Cuoral brings your WhatsApp group workflow into the same place your team manages customer conversations.
Unlimited group members
Bring groups of any size into your customer workflow. Cuoral does not impose a group-member limit.
Unlimited messages
Keep the conversation moving without a Cuoral message-count cap for groups.
Response & SLA tracking
See how long conversations wait and keep agreed response expectations in view.
Real-time Escalation
Route conversations that need attention so follow-up does not depend on someone noticing late.
From group chat to team workflow
Make every customer follow-up visible to the team
Keep the conversation moving from first setup question to issue resolution, with a clear owner for each reply and escalation.
Explore Cuoral engagement workflows1
Bring the conversation into Cuoral
Give the relevant customer-facing teammates a shared view of the WhatsApp Group.
2
Set a response expectation
Make clear how quickly the team aims to respond and who covers follow-up.
3
Escalate a missed message
Route a message for attention when it needs action and is waiting too long.
Questions about WhatsApp Groups in Cuoral
Are there limits on the number of members in a group?+
Cuoral does not limit the number of members in a WhatsApp Group.
Are group messages capped in Cuoral?+
Cuoral does not impose a message-count limit for WhatsApp Groups.
Can my team manage conversations from Cuoral?+
Yes. Your team can manage WhatsApp Group conversations in Cuoral and use visibility, response-time tracking, and escalations to coordinate follow-up.
What types of customer groups can we manage?+
Teams can use groups for customer communities, projects, accounts, support, and other customer workflows that take place in WhatsApp Groups.
Can I see how it works before getting started?+
Yes. Book a demo and the Cuoral team can walk you through the group workflow and setup.
Does the team need to be located in Nigeria to manage these customer groups?+
No. This page focuses on teams serving customers in Nigeria. Teammates can manage WhatsApp Group conversations together from Cuoral, track response times and SLAs, and configure escalations for missed messages. Cuoral does not limit group-member or message counts.
WhatsApp Groups on Cuoral
Your customers are already in the group. Bring your team into the conversation.
Explore the feature or book a walkthrough to see how Cuoral fits your customer workflow.