No hidden fees. Just powerful AI tools to help you grow your business.
Start with the package that fits your team today, then move up as you need more automation, team access, and support.
Explore
Explore essential live chat, friction visibility, customer support, and reporting before formal rollout.
Live Chat
User Friction Detection
0 Engagement Automation
Proactive Engagement Not Available
Basic live chat
Customer intelligence
Churn prediction
Real-time friction detection
Essential reporting
Basic configuration
Build traction
Best for lean teams that need stronger customer visibility and proactive recovery basics.
Live Chat
User Friction Detection
Engagement Automations
Proactive Engagement Included
Session replay and recording
Customer surveys and feedback
FAQ and knowledge base
Smart escalation
Proactive AI assistant
Omnichannel Inbox
Standard Support
Run the full loop
For teams ready to unify customer signals, retention, issue resolution, and intervention workflows.
Live Chat
User Friction Detection
Engagement Automations
Proactive Engagement Included
Everything in Basic
Access to Cuoral Copilot
Dedicated Account Manager Access
Custom integrations
Advanced routing rules
White-labeling
Custom SLA
Get tailored pricing and implementation support for enterprise requirements, procurement workflows, and advanced integration needs.
Unlimited scale
Dedicated support and SLA
Custom rollout and integration
Review the full feature breakdown when your team wants a closer side-by-side comparison.
| Core platform features | Free | Basic | Advanced | Enterprise |
|---|---|---|---|---|
| Live Chat & In-App Messaging | ||||
| Customer Intelligence & User Journey | ||||
| Customer Churn Prediction | ||||
| Customer Risk Profiling | ||||
| Real-Time Friction Detection | ||||
| Live Session Replays | ||||
| Automated Issue Resolution | ||||
| Smart Escalation & Routing | ||||
| AI Agent / Chatbot Assistance | ||||
| Proactive Message Broadcasts | ||||
| Full Ticketing System | ||||
| Engagement Automation | ||||
| Customer Surveys & Feedback | ||||
| Standard Reporting & Analytics | ||||
| White Labeling & Custom Branding |
Add usage-based pricing for WhatsApp, SMS, voice, and email as your engagement volume grows.
International channel pricing (USD)
OTP, alerts, confirmations, and other approved outbound templates.
| Volume | Price |
|---|---|
| 0 - 200,000 messages | $0.012 |
| 200,001 - 1,000,000 messages | $0.010 |
| 1,000,001+ messages | $0.009 |
Interactive and non-template conversation volume for ongoing customer engagement.
| Volume | Price |
|---|---|
| 0 - 500,000 messages | $0.008 |
| 500,001 - 2,000,000 messages | $0.007 |
| 2,000,001+ messages | $0.006 |
Use the plan that fits now, then talk to us when seats, workflows, or onboarding support become the deciding factor.
