Frequently Asked Questions
Everything you need to know about Cuoral, the intelligent platform trusted by businesses across Africa and the globe to build customer trust and drive revenue growth.
Detailed Answers on Cuoral's Features, Integrations, and Security
Cuoral is an intelligent customer experience platform that helps businesses detect friction, understand customer behavior, and unify every interaction across channels. It’s built to make support, engagement, and trust measurable in real time.
Absolutely. Cuoral is perfect for startups laying the foundation for proactive customer engagement, regardless of location. It scales effortlessly as your user base grows across emerging or established markets, giving you enterprise-grade visibility without enterprise complexity. Our flexible, pay-as-you-go model is specifically designed to support dynamic growth.
Yes. Cuoral supports unlimited agents and teams. Assign conversations, collaborate seamlessly, and manage performance from one unified workspace designed for transparency and speed. Our platform ensures your entire customer support operation is aligned, whether you have a local team or a globally distributed one.
Cuoral offers extensive integration capabilities with popular CRMs (like Salesforce), websites (via a simple widget/API), and core business tools. Our APIs and pre-built integrations make setup simple, ensuring your workflows stay connected and insights stay unified.
Yes, we offer a free trial so you can explore Cuoral firsthand. Experience the platform’s full capabilities before you commit with no credit card required. Start transforming your customer experience today.
Cuoral is built with enterprise-grade security at its core. All data is encrypted in transit and at rest, with strict access controls and compliance with global data protection standards. We prioritize data integrity and privacy for all our global users.
Yes. Cuoral is fully configurable, from dashboards and workflows to notifications and reports. You can tailor every aspect to match your operations and customer experience goals, ensuring the platform works for your unique market requirements.
Getting started is seamless. Our team guides you through setup, integration, and adoption, ensuring your transition is smooth. With in-app chat, dedicated support, and regional success teams (where applicable), we’re with you every step as your customer operations evolve.
Power Your Customer Intelligence with Cuoral
Your Trust Stack starts here, with real-time visibility, effortless intelligence, and experience customers can trust.
See Every Customer Moment
Spot friction as it happens. Watch live sessions, act instantly, and keep every interaction seamless.
Support That Thinks Ahead
Predict issues, automate fixes, and turn every response into renewed trust. Use AI to stay proactive.
Turn Insight into Retention
Understand what drives loyalty and use data to build lasting customer confidence and higher lifetime value.
Proactive EngagementConnect Better with Your Customers
Turn every customer moment into a trust-building experience powered by Cuoral Intelligence, helping your team detect friction early, respond proactively, and create connections that last.