1. Information We Collect

a. Personal Information

• Name, email address, phone number, and company details provided when creating or managing your profile.
• Customer details submitted through support tickets, chat, email-to-ticket integration or data configuration.

b. Usage Information

• Log data such as IP address, browser type, operating system, pages viewed, and the date/time of access.
• App interaction data, including support requests, ticket status, and communication history.

c. Communication Data

• Messages, attachments, and notes exchanged between users and support agents.
• Emails or other communication routed through our platform.

d. Payment and Subscription Data (if applicable)

Billing information, subscription status, and payment history collected through our third-party payment providers (e.g., Stripe, Paystack).

2. How We Use Your Information

We use collected data to:

• Provide, maintain, and improve the Service.
• Manage user accounts, tickets, and support workflows.
• Personalize the support experience for customers.
• Communicate updates, alerts, and responses related to support.
• Ensure security, fraud prevention, and compliance with legal obligations.
• Process payments and manage subscription plans.

3. How We Share Information

We do not sell personal data. However, we may share information with:

• Service providers: Cloud hosting, email services, analytics, and payment processors.
• Team members within your organization: To collaborate on support tickets.
• Legal authorities: When required to comply with applicable laws or protect our rights.

4. Data Storage and Security

• Your information is stored on secure database servers.
• We use industry-standard security measures such as encryption, firewalls, and access controls.
• While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.

5. Data Retention

We retain your information as long as your account is active or needed to provide the Service. We may also retain certain data for legal, tax, or security purposes.

6. Your Rights

Depending on your location (e.g., GDPR in the EU, CCPA in California), you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to how your data is processed.
• Request data portability.
• Withdraw consent at any time (without affecting lawful prior processing).

To exercise these rights, contact us at contact@cuoral.com.

7. Cookies and Tracking

We may use cookies and similar technologies to improve functionality, track usage, and analyze performance. You can control cookie settings through your browser.

8. Third-Party Integrations

Our Service may integrate with third-party providers (e.g., email gateways, cloud storage, analytics tools, payment processors). These providers handle your data according to their own privacy policies.

9. Children’s Privacy

Our Service is not intended for children under 13 (or the minimum legal age in your region). We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted with an updated Effective Date. Continued use of the Service after changes means you accept the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us.