Proactive EngagementEngage Customers Before They Ask for Help
AI-powered engagement automation that reaches customers at the perfect moment with contextual, personalized messages. Drive adoption, prevent churn, and scale your customer success.
Key FeaturesIntelligent Engagement Features
Powerful automation that feels personal and delivers real results
Behavioral Triggers
Automatically engage customers based on specific actions or behavioral patterns. Send the right message at the right time.
AI-Powered Personalization
Every message is contextually relevant. AI analyzes customer data and usage patterns to deliver personalized engagement.
Perfect Timing Intelligence
Our algorithms learn the best time to engage each user based on their activity patterns and engagement history.
Multi-Channel Campaigns
Reach customers where they are - in-app, email, web push, or SMS. Orchestrate campaigns across all channels.
Smart Onboarding Flows
Guide new users to their 'aha moment' faster with intelligent onboarding sequences that adapt based on behavior.
Feature Adoption Campaigns
Drive adoption of new features with targeted campaigns. Engage users with contextual education and prompts.
OmnichannelReach Customers Where They Are
Deliver proactive messages across the channels your customers prefer most.
Engage customers on the world's most popular messaging app with rich media, interactive buttons, and automated workflows.
Send personalized, targeted email campaigns that cut through the noise and drive action.
SMS
Reach customers instantly with high-open-rate SMS messages for urgent alerts and quick updates.
Voice
Automate voice calls for critical alerts, appointment reminders, and personalized voice broadcasts.
Use CasesProactive Engagement Use Cases
From onboarding to expansion, automate every stage of the customer journey
Welcome & Onboarding
Guide new users through setup with progressive onboarding messages and milestone celebrations.
Feature Adoption
Increase adoption of underutilized features by reaching users at the perfect moment with contextual education.
Churn Prevention
Re-engage inactive users or those showing churn signals with personalized win-back campaigns.
Upsell & Expansion
Identify expansion opportunities and engage customers with upgrade prompts when they need advanced features.