Unlimited group members
Bring groups of any size into your customer workflow. Cuoral does not impose a group-member limit.
WhatsApp Groups, now in Cuoral
Manage WhatsApp Customer Groups from One Shared Workspace
Customer conversations happen in groups as well as direct messages. Bring group conversations into Cuoral so your team can manage replies, response times, and escalations together.
See how group conversations fit into your customer workflow.
Cuoral shared inbox
Group conversations
Acme · Implementation group
Can someone help us finish the account setup?
Northstar · Customer community
Thanks, that solved it for our team.
Luma · Support group
We still need an update on this issue.
Response-time visibility
Escalations
Made for conversations that matter
Keep the whole team in the loop, without the group chaos
Cuoral brings your WhatsApp group workflow into the same place your team manages customer conversations.
Unlimited messages
Keep the conversation moving without a Cuoral message-count cap for groups.
Response-time & SLA tracking
See how long conversations wait and keep agreed response expectations in view.
Escalations for missed messages
Route conversations that need attention so follow-up does not depend on someone noticing late.
From group chat to team workflow
Give every customer group a clear next step
Use WhatsApp Groups for customer communities, project coordination, onboarding, account support, and other group-based customer workflows. Cuoral helps your team see what is happening and decide who should act.
Explore Cuoral engagement workflows1
Connect the customer groups you work in
Bring group conversations into Cuoral for your team to manage.
2
Keep ownership and response expectations visible
Know which conversations are waiting and who needs to follow up.
3
Escalate what should not be missed
Set up escalations for missed messages and time-sensitive customer needs.
Questions about WhatsApp Groups in Cuoral
Are there limits on the number of members in a group?+
Cuoral does not limit the number of members in a WhatsApp Group.
Are group messages capped in Cuoral?+
Cuoral does not impose a message-count limit for WhatsApp Groups.
Can my team manage conversations from Cuoral?+
Yes. Your team can manage WhatsApp Group conversations in Cuoral and use visibility, response-time tracking, and escalations to coordinate follow-up.
What types of customer groups can we manage?+
Teams can use groups for customer communities, projects, accounts, support, and other customer workflows that take place in WhatsApp Groups.
Can I see how it works before getting started?+
Yes. Book a demo and the Cuoral team can walk you through the group workflow and setup.
WhatsApp Groups on Cuoral
Your customers are already in the group. Bring your team into the conversation.
Explore the feature or book a walkthrough to see how Cuoral fits your customer workflow.