🟣 Cuoral Ticketing
AI-Native Ticketing for Customer Success
Not just support tickets. Intelligent conversations that drive retention.
“What if your ticketing system didn’t just track issues - it solved them?”
Cuoral Ticketing helps you turn every customer issue into an opportunity for engagement, retention, and growth. Built for businesses that want to move fast, delight customers, and reduce churn.
🧠 AI-Powered Support Intelligence
Automatically categorize, tag, and prioritize tickets based on intent and sentiment. Cuoral detects when customers are frustrated or at risk - and alerts your team before it’s too late.
⚡ Smart Automation
Auto-respond to common issues, route tickets to the right agents, and suggest AI-generated replies trained on your past conversations. Spend less time sorting - more time solving.
🧩 Unified Inbox
Bring all your channels together - WhatsApp, email, and chat - into a single, clean workspace. No more jumping between tools or missing important customer messages.
📈 Customer Health Insights
Every ticket becomes a data point. Cuoral builds a real-time view of user health - highlighting who’s at risk, who’s satisfied, and where friction is building.
🔁 Seamless Collaboration
Tag teammates, assign tickets, and manage internal notes - all in one collaborative interface. Perfect for startups and growing teams that need to coordinate fast resolutions.
🚀 Built for the African Market
Cuoral is lightweight, local-first, and deeply integrated with tools your customers already use - from WhatsApp to local payment gateways. Pay attention to bandwidth and cost.
Real Scenarios, Real Impact
A fintech user logs in after 7 days of inactivity - Cuoral flags them as “at-risk” and nudges your team to re-engage.
An eCommerce buyer faces a failed payment screen - Cuoral detects the drop-off in real time and auto-creates a high-priority ticket.
A logistics customer sends a frustrated WhatsApp message - Cuoral’s AI auto-tags it as “delivery delay” and alerts support instantly.
Every moment of friction becomes a moment of retention.
Integrations That Work Where You Work
The Future of Customer Success is Proactive
Ticketing was never meant to be reactive. With Cuoral, you’re not just managing support - you’re building intelligence around every customer relationship.
Loved by Teams Across Fintech, Logistics, and SaaS: Cuoral powers customer success for some of Africa’s fastest-growing businesses - helping them detect over 4,000+ real friction points before users ever complained.
Experience how AI-native ticketing can transform your customer success.